ICT Consultant – Technology Platform (RapidPro)

A healthy life. It enables you to develop yourself socially and economically, take matters into your own hands and pursue your dreams. With good health, you can look after yourself and your family and lift yourself out of poverty. That is why Simavi works towards a healthy life for all. We work to ensure that disadvantaged people, especially women and girls, in low- and middle-income countries practice healthy behaviours based on their own free and informed decisions.

We believe there are two crucial factors that determine good health and well-being: Sexual and Reproductive Health and Rights (SRHR) and access to Water, Sanitation and Hygiene (WASH). Our integrated approach of these two expertise areas is reflected in our programmes to achieve the greatest impact possible for the most disadvantaged groups in Africa and Asia. Our communications, lobby and advocacy efforts aim to engage the general public and involve them in what we do.

Since 1925, we have been working with local partners, the private sector, knowledge institutes, donors, alliance partners and governments to realise our highest ambition. We are amongst others the lead NGO in the WASH SDG Consortium and the Golden Line programme. And we are member of the Get Up Speak Out Alliance and the More than Brides Alliance.

In 2017, we have restructured our organisation. We introduced an agile style of working. Moving away from a hierarchical organisation into a ‘flat’ circles based organisation instead of departments. Each employee has one or more roles, which may vary in time. The roles are grouped into eight functional circles, each with a specific purpose and its responsibilities.

 Simavi is looking for an

ICT Consultant – Technology Platform (RapidPro)

(1 December 2018 – 30 November 2019, 26 days in total)

Enhancing social accountability for health services through “Mama-na-Mwana” technology platform – UNICEF Tanzania

Simavi has been awarded a one year contract to scale up the use of Mama-na-Mwana (mother and child in Kiswahili) Technology platform in Tanzania. The Mama-na-Mwana technology platform is an initiative of UNICEF Tanzania, piloted since 2015, that provides a platform for social accountability to ensure better quality of maternal and neonatal health services provided at health facilities. The Mama-na-Mwana platform continuously gathers feedback from expectant and new mothers on the quality of services they receive at health facilities during their clinic visits. The feedback on the health services is collected through simple questions answered via SMS on mobile phones by the women. This feedback and data is then validated with the women and communities and used to engage service providers and authorities for improvement of services. The ultimate goal is to improve the quality of services that women and mothers receive in rural Tanzania by making use of innovative and technology based solutions.

The platform has been tested by UNICEF Tanzania in Mbeya, Njombe, Iringa and Songwe regions in Tanzania, reaching 40,000 mothers. Simavi’s assignment is to enhance the adoption and use of the Mama-na-Mwana technology platform. Simavi will work in collaboration with a well-established local NGO, UMATI, for the implementation on the ground. The main deliverables for this year project are:

  • To engage government stakeholders at national, regional and local level to ensure their support to the programme and that these players are responding to the feedback gathered through the technology platform.
  • To scale Mama-na-Mwana platform to reach 300,000 women with 40% of women providing feedback on quality of health services through the mobile platform in 2 regions (Mbeya and Njombe in Tanzania)
  • To establish community dialogues that include men, women and service providers to address the issues steaming out of the collected feedback and increase support for the health needs of women and mothers.
  • To manage and maintain the technology platform (which runs on RapidPro, an open source messaging platform) and digital dashboard and integrate improvements (including the testing of an interactive voice response channel).

The challenge

Simavi is looking for a young professional in ICT and passionate of data analysis to take the role of maintaining and improving the technology platform. We are looking for a person who is up for a challenge that will allow him/her to apply his/her expertise to improve women’s lives in Tanzania. The ICT Consultant will be in charge of the maintenance and improvements of the technology platform running through RapidPro and of the maintenance of the digital dashboard. The ICT Consultant will receive guidance from Simavi’s Programme Lead and Planning, Monitoring, Evaluation & Learning Officer (PMEL). He/she will work with and support the local team in Tanzania on the functioning of the platform. Next to this, the ICT Consultant will get the chance to work in an UNICEF initiative, develop personally and professionally in an exciting international environment. The ICT Consultant will report to the Programme Lead.

 Your main tasks and responsibilities

  • Overall management of the content and functioning of Mama-na-Mwana platform, which runs on RapidPro, an open source messaging platform developed and supported by UNICEF globally, that allows interactive messaging over mobile and social media platforms.
  • Assessing the functionality of Mama-na-Mwana platform, identifying areas of improvement and integrating those improvements.
  • Develop and guide the testing of an interactive voice response (IVR) channel mechanism.
  • Supervise the development and maintenance of the project dashboard developed at UNICEF TCO, and guide the migration of this to a designated government partner.
  • Perform one trip to Tanzania for training and orientation of project staff and relevant stakeholders on the functioning of the platform.
  • Providing distance support and guidance to the data officer, based in Tanzania.

 Do you recognise yourself in this profile?

  • Graduate in Information Technology, Computer Science. With knowledge on data systems, data analysis and setting up digital dashboards. Track record of building dashboards and linking data sources is a plus.
  • Ability and experience in coding and programming in different software. Preferably, experience with RapidPro.
  • Experience with Interactive Voice Response.
  • Ability and experience in integrating different technologies, and feeding data from one platform into other databases.
  • Interest and motivation to engage in international development sector and work towards improving women and girls lives in developing countries.
  • Interest and motivation to work in an international environment with people from different countries and cultures.
  • Motivation to work in supporting local partners and to travel to Tanzania.
  • You are result-driven and entrepreneurial.
  • You stand your ground and know how to provide feedback in a positive way.
  • You are a team player and are open to others opinions and ideas.
  • Eligible to work in the Netherlands.

What do we offer?

Simavi offers a result-driven and challenging assignment in an international working environment, with considerable ways to make a difference. Besides a fun and healthy working environment (i.e. weekly bootcamp sessions, agile way of working and healthy lunches), we are an equal opportunity employer meaning we don’t discriminate in our hiring practices and we actively seek a diverse applicant pool. Our five core values lie at the basis of everything we do: just, sustainable, empowering, inspiring, connecting.

We offer a consultancy contract for 12 months, covering 26 working days, from 1 December 2018 to 30 November 2019 with the following workload:

  • 1st quarter: 10 days
  • 2nd quarter: 8 days
  • 3rd quarter: 6 days
  • 4th quarter: 2 days

The budget available is € 7,130 excl. 21% VAT (i.e. € 8,630 incl. VAT) for the whole assignment.

Our office is located at Naritaweg 135, which is a 2 minutes’ walk from train station Amsterdam Sloterdijk.

How to apply?

Do you recognise yourself in the profile and do you want to contribute to Simavi’s mission and vision? Please upload your motivation letter and resume (in English, max. 4 pages) before 21 November 2018 via this application link: http://simavi.onlinevacatures.nl/vacancy/details/114014.

Do you have questions about this assignment? Please contact Jimena Duran via jimena.duran@simavi.nl .

Or visit our website: www.simavi.nl (Dutch) or www.simavi.org (English).

Is this not your challenge? Support Simavi by sharing this vacancy with your network!

Because physical and emotional safety of children is crucial for Simavi, we do not accept any form of abuse. Child safeguarding is addressed in our recruitment and selection process.

Commercial inquiries or job postings are not appreciated or accepted regarding this vacancy.

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