Complaint policy

In case of complaints we kindly suggest taking our complaint policy into account.

Article 1 – Definition of terms

The terms of this procedure are defined as follows:
a. complaint: in the context of this procedure, a complaint is any written expression of grievance by or on behalf of a complainant regarding the service provision/working method of the Simavi Foundation in general or regarding the actions or negligence of individual members of the staff of Simavi, the management of Simavi or the members of Simavi’s Board of Trustees, that has not been corrected after initial steps to raise the complaint have been taken informally.

b. complainant: any natural or legal person who files a written complaint. There are special procedures for complaints by members of the staff of Simavi.

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